User Research, User Journey Mapping, Workshops, Interviews, Prototyping, Solution Design, UX, UI and Communications Materials.
I worked on the UX, UI and communications design on a large project involving the modernisation of Russell & Bromley's work processes. This involved updating their communication tools, customer and user journeys and digital processes. 
Research - Interviews, Observation & Workshops. 
We did a series of interviews with business representatives, shop floor staff and managers, office visits to understand internal processes, shop visits to understand current customer experiences as well as workshops & card sorting exercises to define navigation and branding.
Mapping Personas and User Journeys

User Journey of an example customer, illustrating the current buying experience in the Russell & Bromley store. This was fairly negative, especially around waiting times around finding stock and at the till. 

Intranet and Buyers Experience Design - User Interface and Interaction Design